Privacy Policy

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint. 

Boatfolk Marina Group Ltd and its group companies collects, uses and is responsible for certain personal information about you. When we do so, our actions are governed by our compliance with the Data Protection Act 2018 and (to the extent applicable under that Act) the General Data Protection Regulation 2016) (together, UK GDPR) and we are responsible as ‘controller’ of that personal data for the purposes of the UK GDPR. 

This privacy policy is issued on behalf of the Boatfolk Marina Group so when we mention the Group, “we”, “us” or “our” in this privacy policy, we are referring to the relevant company in the Boatfolk Marina Group responsible for processing your data.  Boatfolk Marina Group Ltd is the controller and responsible for this website.

We also obtain personal information from other sources as follows:

• Automated technologies or interactions. As you interact with our website, we may automatically collect certain technical data (for example, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and version, operating system and platform and other technology on the devices you use to access this website) about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
  technical IT data from analytics providers such as Google based outside the EU;
  technical IT data concerning IP addresses, device names and browsing history from WiFi supplier;
  some useage and contact information from the user-managed electricity provider.

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and analytical reporting. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

Our website uses cookies to distinguish you from other users of our website. Cookies are small data files, which are stored on the hard drive of your computer. Cookies contain certain personal information about you, which help us to improve our site and to deliver a better and more personalised service. 

You can refuse to accept cookies by changing your browser settings. If you do this, you may not be able to access all areas of our website.

We will take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us via email or through our website will be stored on our secure servers, or the secure servers of third parties authorised by us.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

To deliver services to you, it is sometimes necessary for us to share your personal information outside of the European Economic Area (EEA), e.g:

• with our IT service providers located outside the EEA
• with our data processors in the United States of America in order to facilitate the sending of marketing emails

These transfers are subject to special rules under European and UK data protection law and whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it.

We may share your personal data with other companies in the Boatfolk Marina Group (as joint controllers or processors), who are based in the United Kingdom, for the purposes set out in the table above.

We may share your personal data (contact details, financial information, details of your boat and vehicle details) with our third party suppliers who provide software to us. These companies provide the software to communicate with you by email and letter, our databases, payment systems, marketing emails and some site access systems. This data sharing enables us to manage our sites.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

• We will hold financial payment information for only the time it takes to process that payment (whether direct debit, standing order, credit or debit card payment)
• We will hold your contact details and transaction history for six years (or such other period as may be required for legal, insurance or regulatory purposes) after the end of your contract with us, unless you have opted in to receive our e-newsletter, in which case we will retain your contact details after such period unless and until you opt out of receiving such communications from us

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this privacy policy is already designed to address
• require us to correct any mistakes in your information which we hold
• require the erasure of personal information concerning you in certain situations
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us;
• let us have enough information to identify you (eg your full name and contact details and your boat details);
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
• let us know the information to which your request relates.

If you would like to unsubscribe from any e-newsletter you can also click on the ‘unsubscribe’ button at the bottom of the e-newsletter.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Any changes we may make to our privacy policy in the future will be notified to you by email and published on our websites.

Questions, comments and requests regarding this policy are welcomed and should be directed to [email protected], Deacons House, Bridge Road, Bursledon, Southampton, England, SO31 8AZ or 02380 178680.

Boatfolk Marina Group Ltd